Support Center

Introduction

Maya is a software platform designed to help psychedelic practitioners track, measure, and illustrate the health outcomes of their work. This is essential so that we can scale safely and effectively, serve more people, and contribute clinical data to help advance psychedelic healthcare.

Platform Overview

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System and Browser requirements

Since Maya is a cloud based solution, the Practitioner Platform and Client Portal can be access from the primary popular web browsers. We recommend keeping your web browser updated for optimal experience and security.

The Maya software is developed and tested for the browsers listed below. Select one of the following browsers to download or update as needed:

Getting Started

Practitioner Account setup

Once you have received your Account Activation Code, you can sign up to access the Maya platform using the instructions below.

Go to http://app.mayahealth.com/auth/registerPractitioner
Select Sign up

Choose sign up method
~Sign up with Google
~~Select & Authentication via Google
~Sign up with an alternative email
~~Enter email
~~Create username
~~Create a password
~~~Password requirements:
~~~~At least 8 characters in length
~~~~Contains at least 3 of the following 4 types of characters:
~~~~Lower case letters (a-z)
~~~~Upper case letters (A-Z)
~~~~Numbers (i.e. 0-9)
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Special characters (e.g. !@#$%^&*)
An email will be sent to verify the email address used to create your account
~Check your email
~Select verify email
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After selecting to verify your email, select Back to Sign in
Enter username & password
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You will be redirected to a page to enter your Account Activation Code
~Enter Activation Code

You will then be redirected to your Practitioner Platform

Practitioner Key

Your Maya Practitioner Key is a unique code used for your client’s account setup. When a client enters your key during sign up, their account will be added to your contacts list so you are able to see their information and track their treatment protocols.

Accessing your Practitioner Key

Navigate to the profile icon in the upper righthand corner of the screen
Select Account from the drop-down
In the Profile section, there is a field called Practitioner Key
Copy your practitioner key

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Client Account Set up

The Maya Client Portal allows you to securely engage with your clients to share protocol, form, and session information with them. The instructions below outline how clients create a Maya account to access the Client Portal using your Practitioner Key.

Go to http://app.mayahealth.com
Select Sign up

Choose sign up method
~Sign up with Google
~~Select & Authentication via Google
~Sign up with an alternative email
~~Enter email
~~Create username
~~Create a password
~~~Password requirements:
~~~~At least 8 characters in length
~~~~~Contains at least 3 of the following 4 types of characters:
~~~~~Lower case letters (a-z)
~~~~~Upper case letters (A-Z)
~~~~~Numbers (i.e. 0-9)
~~~~~Special characters (e.g. !@#$%^&*)
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An email will be sent to verify the email address used to create your account
~Check your email
~Select verify email
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After selecting to verify your email, select Back to Sign in
Enter username & password
You will be redirected to a page to enter your Practitioner Key
~Enter Practitioner Key

You will then be redirected to your Client Portal

Groups

Go to https://app.mayahealth.com/groups
Select the New Group button located above the group index

Complete the Group Details section:
~Group Name: this field is referenced throughout relevant areas of the practitioner platform and is displayed in the Client Portal for all group members
~Description: use this field to record relevant details regarding the purpose of the group
~Labels: add new or existing custom labels to classify and categorize your groups
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Add Group Participants from the contact list
~Search existing contacts
~Hover over a contact in the list and select the circular plus icon to add the contact as a participant
~A badge with the contact’s nickname will appear under the Group Participants section
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Select the x icon on the badge to remove a contact from the group
Once all required fields are complete, select the Continue to Protocol button located at the top right corner of the group detail view
Create a protocol to set the group session and schedule forms that will be sent to all group participants

Contacts

The Contacts page includes the features needed to organize your clients' relevant details, notes, sessions, protocols, and activity.

Contact Details
Notes
Protocol
Activity

‍Contact Details

The Contact Details view includes relevant personal and health information for each client contact record.

Personal Information
~This section includes general contact details such as name, email, and phone number.
~The Nickname field is the primary identifier used throughout the Practitioner Platform for each contact. By default, the Nickname is set to each client’s username but can be updated for your internal reference.
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Health Information
~Use this section to record clients' presenting symptoms, physical conditions, and psychological conditions.
~These are searchable, multi-select fields that pull from our database of ICD-10 code descriptions.

‍Notes

Use the Notes feature to record details of individual client interactions and progress.

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‍Protocol

In the Protocol section, you can view, update, or create the protocols for each contact.

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‍Activity

The Activity view includes a log of all past Maya-related interactions for each contact.

Available Form
~This activity item is logged when a scheduled form is made available to this contact in the Client Portal.
Completed Form
~This activity item is logged when a client completes an available form.
Individual Session
~This activity item is logged when a client’s scheduled individual session is completed.
Group Session
~This activity item is logged on when a scheduled group session is completed. This activity item will appear for all contacts that have been added as participants for the respective group.
Added to Group
~This activity item is logged when a contact is added as a participant of any group.
Removed from Group
~This activity item is logged when a contact is removed from the participant list for any group.

Using the Maya Platform

Protocols

The Protocol feature set allows you to automate data collection and track clients' progress through their journey of doing work with you. You can create unique protocols for each individual client and group.

Accessing Individual Protocols
Accessing Group Protocols
Create a Protocol

Accessing Individual Protocols

Go to https://app.mayahealth.com/contacts
Search for & select a contact record from the contacts list
Select the Protocol tab from the sub-navigation at the top of the page
In this view, you will see the Individual Protocol for this contact record

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‍Accessing Group Protocols

Go to https://app.mayahealth.com/groups
Select a group record from the index or create a new group
Select the Protocol tab from the sub-navigation at the top of the page
In this view, you will see the Group Protocol for this group record

Create a Protocol

Enter the planned session date in the Select Date field using the calendar component

After entering a valid date, the Create Protocol button will be enabled
Select the Create Protocol button to continue
Select the Add a Form button to schedule the forms that will be sent leading up to and following the session date

Search and select a form from the first drop down in the set of fields that are displayed

Use the remaining drop-down fields to set how many days or weeks this form will be sent either before or after the session date

Select the Add a Form button to continue scheduling additional forms for the protocol
Select the Save button at the top right corner of the protocol view when done

Forms

The form library contains the best in class forms and assessments used by psychedelic practitioners to track progress and outcomes. All available forms can be incorporated into your individual and group protocols.

Form Details
Preview
Results
Requesting a Form

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Form Details

The form details view includes specific descriptions and engagement metrics for each form in the library.

Information: This section outlines a form’s intended use and audience, along with relevant authorship, licensing information, and citations.
Participation: This section is a snapshot showing how many of your clients have received and completed this form as part of your protocols.
Completion Time: This section includes the range of form-specific completion times so you understand how much time you are asking your clients to spend as part of your protocols.

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Preview

Use the preview section to review all form question content and to set expectations with clients prior to incorporating each form into your protocols.

Results

The form results page includes client-specific form responses and aggregate metrics. This section will help to give you insight into individual form response data while our full insights page is still being built.

Summary: The form results summary section shows aggregate form question response metrics across your individual clients and groups. Use the question drop down to search and select each individual question in the form.

Responses: In the responses tab, you can find all completed form files. Use the drop down to search by contact and select individual form responses.

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Requesting a Form

For data integrity and scalable insights, all forms are managed internally by the Maya team. Additional forms can be added to the library upon request.

Go to https://app.mayahealth.com/forms
Enter the title of the form in the Search Forms field to verify that the desired form is not yet available in the form library
Send an email request to isa@mayahealth.com including the following information:
~Email Subject: [Name] - New Form Request
~Email Body Content:
~~Form title
~~Form description
~~Add an attachment or link to a blank version of the form

Calendar

The Calendar feature provides a view to manage and reschedule your individual and group sessions. Sessions scheduled while creating a protocol are saved as events on your Maya calendar.

Maya has a one-way Google Calendar Sync feature that you can use to view your combined schedule from one place. When events are created or updated in your Google Calendar, you will see these changes reflected in your Maya Calendar. Because this is a one-way sync, modifications made to your Maya calendar will not be represented in your google calendar.

Enable Calendar Sync

Navigate to the profile icon in the upper righthand corner of the screen
Select Account from the drop-down

Select Calendar from the account menu
Add your Google account by selecting the Connect button in the Calendar Sync section
You will be redirected to select or add the Google account of your choice
After successfully authenticating with your Google account, you will be redirected back to your calendar settings view